Refund Policy

Effective Date: September 1, 2025

1. Overview

At 360Creators, we want you to be completely satisfied with your 360Crafter purchase. This refund policy outlines the terms and conditions for refunds on our virtual tour builder service, including special provisions for early bird customers.

2. Refund Eligibility

2.1 Early Bird Customers (Pre-Production)

• Unlimited Refunds: Full refunds available at any time before 360Crafter goes into production
• Production Launch: Once 360Crafter enters production, early bird customers have 30 days from the production launch date to request a refund
• No Questions Asked: Early bird refunds are processed without requiring a reason

2.2 Regular Customers (Post-Production)

• 30-Day Money-Back Guarantee: Full refund available within 30 days of purchase
• No Refunds After 30 Days: Due to the digital nature of the software license

2.3 Subscription Plans (Our Storage)

• 7-Day Money-Back Guarantee: Full refund available within 7 days of initial subscription
• No Pro-Rated Refunds: No refunds for unused portions of billing periods
• No Refunds After 7 Days: Except as required by law

3. Early Bird Refund Timeline

3.1 Pre-Production Period

• Unlimited Refunds: Available at any time before production launch
• No Restrictions: No usage limits or conditions apply
• Immediate Processing: Refunds processed within 2-3 business days

3.2 Production Launch Transition

• Launch Notification: Early bird customers will be notified when 360Crafter enters production
• 30-Day Window: From production launch date, early bird customers have 30 days to request a refund
• Final Opportunity: After this 30-day window, early bird customers are subject to regular refund terms

3.3 Early Bird Identification

• Purchase Date: Customers who purchased before production launch are considered early bird customers
• Account Status: Early bird status is automatically applied based on purchase date
• No Action Required: Early bird customers don't need to do anything to maintain their status

4. Refund Process

4.1 How to Request a Refund

1. Contact Support: Email support@360creators.com with your refund request
2. Include Details: Provide your account email and reason for refund (not required for early bird customers)
3. Account Review: We will review your account and refund request
4. Processing: Refunds are processed within 2-3 business days for early bird customers, 5-7 business days for regular customers

4.2 Required Information

• Account email address
• Purchase date
• Reason for refund request (optional for early bird customers)
• Any specific issues encountered (optional for early bird customers)

5. Refund Processing

5.1 Processing Time

• Early Bird Customers: 2-3 business days
• Regular Customers: 5-7 business days after approval
• Bank Processing: 3-10 business days (depending on your bank)

5.2 Refund Method

• Original Payment Method: Refunds are issued to the original payment method
• Credit Card: Appears as credit on your statement
• Bank Transfer: Processed back to your bank account

6. Refund Exceptions

6.1 Early Bird Customers

• No Exceptions: Early bird customers can always get a refund before production launch
• Production Transition: After production launch, subject to regular refund terms

6.2 Regular Customers

• Excessive Usage: No refunds for accounts that have significantly exceeded normal usage patterns
• Terms Violation: No refunds for accounts suspended for policy violations
• Fraudulent Activity: No refunds for suspected fraudulent purchases or usage
• Service Abuse: No refunds for deliberate misuse of the service

7. Account Status After Refund

7.1 Early Bird Refunds

• Immediate Suspension: Account access suspended immediately upon refund approval
• Data Retention: Your content and data retained for 30 days for potential re-purchase
• Permanent Deletion: All data permanently deleted after 30 days

7.2 Regular Customer Refunds

• Immediate Suspension: Account access suspended immediately upon refund approval
• Data Retention: Your content and data retained for 30 days for potential re-purchase
• Permanent Deletion: All data permanently deleted after 30 days

8. Production Launch Information

8.1 Launch Notification

• Email Notification: Early bird customers will receive email notification of production launch
• Clear Timeline: Production launch date will be clearly communicated
• Refund Window: 30-day refund window will be clearly stated

8.2 Transition Period

• Service Continuity: Early bird customers continue to have access during the transition
• No Service Interruption: Production launch will not affect existing accounts
• Feature Availability: All features will remain available during the transition

9. Contact Information

For refund requests and questions about this policy:

Email:support@360creators.comSubject: Refund Request
Response Time: Within 2 business days

10. Policy Updates

• Changes: This refund policy may be updated from time to time
• Notification: Users will be notified of material changes
• Effective Date: Changes become effective on the date specified

11. Governing Law

This refund policy is governed by the laws of the Netherlands and is subject to our Terms of Service.

Last Updated: September 1, 2025